Vivek Yarrabothula – Bayer

Speaker: Vivek Yarrabothula Customer Experience Lead EMEA Bayer

About Vivek:

Responsible for building a multi-year Customer Experience regional roadmap, operationalising Digital Voice-of-Customer program, facilitating customer engagement processes transformation and propagating customer-centric culture

Building a regional Customer Experience(CX) strategic roadmap for 3 years focussing on CX design, Voice-of-customer and link to value generation, which identified 8-12% of region revenue at stake

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